Privacy Policy
Last Updated: 16 July 2026
1. Introduction
HPR (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us, or use our plumbing and heating services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
HPR
Website: https://www.hprcambs.co.uk
Email: office@hprcambs.co.uk
Telephone: 01954714999
HPR is the data controller responsible for your personal information.
3. Information We Collect
Depending on how you interact with us, we may collect:
- Name
- Address
- Email address
- Telephone number
- Details of your enquiry
- Property address where work is to be carried out
- Information relating to your heating or plumbing system
- Payment and invoicing information
- Communications between you and us
- IP address and browser information when you visit our website
4. How We Collect Information
We collect information when you:
- Complete our contact form
- Telephone or email us
- Request a quotation
- Book a service or repair
- Make a payment
- Communicate with us regarding work carried out
- Visit our website through cookies and analytics
5. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide quotations
- Arrange appointments
- Carry out plumbing and heating services
- Prepare invoices
- Process payments
- Maintain service records
- Meet legal and regulatory obligations
- Improve our website and customer service
We do not sell or rent your personal information to third parties.
6. Our Legal Basis for Processing
We process personal information because it is necessary:
- To perform a contract with you.
- To comply with legal obligations.
- For our legitimate business interests, provided your rights are not overridden.
- Where required, with your consent.
7. Sharing Your Information
We may share information with trusted third parties where necessary, including:
- Accountants
- Payment providers
- Website hosting providers
- IT support providers
- Manufacturers where warranty support is required
- Government authorities where legally required
These organisations only receive the information necessary to perform their services.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary.
Typically:
- Customer service records and invoices are retained for up to six years to comply with legal and tax requirements.
- Enquiries that do not result in work may be retained for up to 12 months.
- Website analytics data is retained in accordance with our analytics provider’s settings.
10. Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our website.
These may include:
- Essential cookies required for the website to function.
- Analytics cookies (such as Google Analytics) to help us improve the website.
You can manage or disable cookies through your browser settings.
11. Your Rights
Under UK data protection law you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Restrict or object to certain processing.
- Request transfer of your data where applicable.
- Withdraw consent where processing relies on consent.
To exercise these rights, please contact us using the details below.
12. Third-Party Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.
13. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
HPR
Email: office@hprcambs.co.uk
Telephone: 01954714999
Website: https://www.hprcambs.co.uk
14. Complaints
If you are unhappy with how we handle your personal information, please contact us so we can try to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.
Get in touch with us now to explore your specific requirements and discover our valuable services.